What is your return policy?
We proudly offer a 100% satisfaction guarantee on most of our products purchased within 30 days* (excluding products listed below).
How do I return an item?
To return your product please contact us to get a return RMA number. There will be 30 days to return your package once the RMA number has been created. Returns with a postmarked shipping date after this time period will not be issued a refund.
We do not refund shipping costs for returns. Any return shipping charges incurred by the Natural Fertility Shop due to incorrect address, customer refusal of package, or mail carriers inability to deliver package to customers address for any other reason will be deducted from customer refund.
If your order was refused or returned to us by international customs there will be a 15% restocking fee and any shipping costs incurred will be paid by the customer. (Please see our international shipping policies for more details)
The Natural Fertility Shop does not take returns or issue refunds for the following products:
- Digital products, programs or workshops
- DVD's that have been opened
- Instant Download Videos
How long before I receive my refund?
All refunds are processed upon inspection of the items. Once your returned items have been processed, a credit should post to your credit card or PayPal account (minus any shipping fees you incurred on your original order) within 15 business days. You will also receive notification of your refund by email.
I received my order, but an item is missing. What should I do?
At NaturalFertilityShop.com we work hard to ensure that 100% of the orders are packaged properly. If you are missing an item, we apologize. Please contact us and we will rectify the situation as soon as possible.
We are not currently able to exchange products. Instead we will issue you a refund when we receive your unused return and you can place an order for the new product that you would like.
Can you provide a return address label?
We are not currently able to provide a return address label.