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Shipping and Returns
 

Countries Shipping List

It is important for you to become familiar with the customs policies for your specific country before ordering. Customs regulations vary greatly by country and lack of knowledge regarding the customs rules governing the country you're importing to can result in your order incurring high import duties, delivery being delayed, or returned to us. It is your responsibility to check with your Customs office to see if your country permits the shipment of our products.

Read about our International Shipping & Orders Policies

Access the USPS import restrictions by country (Click on 'Individual Country Listings' in the far left menu)

Albania
Algeria
American Samoa
Andorra
Angola
Anguilla
Antigua & Barbuda
Argentina
Armenia
Aruba
Australia
Austria
Azerbaijan
Azores
Bahamas
Bahrain
Bangladesh
Barbados
Belarus
Belgium
Belize
Benin
Bermuda
Bhutan
Bolivia
Bonaire
Bosnia
Botswana
Brazil
British Virgin Isles
Brunei
Bulgaria
Burkina Faso
Burundi
Cambodia
Cameroon
Canada
Canary Islands
Cape Verde
Cayman Islands
Central African Republic
Chad
Channel Islands
Chile
China
Colombia
Cook Islands
Costa Rica
Cote DIvoire
Croatia
Curacao
Cyprus
Czech Republic
Dem Rep of Congo
Denmark
Djibouti
Dominica
Dominican Republic
Ecuador
Egypt
El Salvador
England
Equitorial Guinea
Eritrea
Estonia
Ethiopia
Faeroe Islands
Fiji
Finland
France
French Guiana
French Polynesia
Gabon
Gambia
Georgia
Germany
Ghana
Greece
Greenland
Grenada
Guadeloupe
Guam
Guatemala
Guinea
Guinea-Bissau
Guyana
Haiti
Holland
Honduras
Hong Kong
Hungary
Iceland
India
Indonesia
Iraq
Ireland
Israel
Italy
IvoryCoast
Jamaica
Japan
Jordan
Kazakhstan
Kenya
Kiribati
Kosrae
Kuwait
Kyrgyzstan
Laos
Latvia
Lebanon
Lesotho
Liberia
Libya
Liechtenstein
Lithuania
Luxembourg
Macau
Macedonia
Madagascar
Madeira
Malawi
Malaysia
Maldives
Mali
Malta
Marshall Islands
Martinique
Mauritania
Mauritius
Mexico
Micronesia
Moldova
Monaco
Mongolia
Montserrat
Morocco
Mozambique
Myanmar
N. Mariana Islands
Namibia
Nauru
Nepal
Netherlands
Netherlands Antilles
New Caledonia
New Zealand
Nicaragua
Niger
Norfolk Island
Northern Ireland
Oman
Pakistan
Palau
Panama
Papua New Guinea
Paraguay
Peoples Rep of China
Peru
Philippines
Pitcairn Island
Poland
Ponape
Portugal
Puerto Rico
Qatar
Republic of Congo
Republic of Serbia
Republic of Yemen
Reunion
Romania
Rota
Rwanda
Saba
Saipan
San Marino
SaoTome and Principe
Saudi Arabia
Scotland
Senegal
Seychelles
Sierra Leone
Singapore
Slovakia
Slovenia
Solomon Islands
South Africa
South Korea
Spain
Sri Lanka
St. Barthelemy
St. Christopher
St. Croix
St. Eustatius
St. John
St. Kitts & Nevis
St. Lucia
St. Maarten
St. Martin
St. Vincent and Grenadine
Sudan
Suriname
Swaziland
Sweden
Switzerland
Syria
Tahiti
Taiwan
Tajikistan
Tanzania
Thailand
Tinian
Togo
Tonga
Tortola
Trinidad and Tobago
Truk
Tunisia
Turkey
Turkmenistan
Turks & Caicos Islands
Tuvalu
Uganda
Ukraine
Union Island
United Arab Emirates
United Kingdom
United States
Uruguay
Uzbekistan
Vanuatu
Vatican City State
Venezuela
Vietnam
Virgin Gorda
Wake Island
Wales
Wallis & Futuna Islands
Western Samoa
Yap
Zambia
Zimbabwe

Can't find your country in the list?

You can also use a drop shipping service to have your package delivered to an address in the United States, then forwarded to your home country.

Nigeria - We are not able to ship to Nigeria. To place an order to be shipped to Nigeria, you will need to contact one of the following companies:

Xpedited Shipping: http://www.xpeditedshipping.com/
Orderbay: http://orderbay.com/order_now/sourcing-service/
PSI Shipping and Courier: http://www.psishipping.com/index.php

U.S. Domestic Shipping Information
  Quick Guide:
  • Confidential Packaging.  
  • Orders are shipped through USPS or Federal Express depending on the shipping method chosen.
  • Shipping options are Flat-Rate shipping, Expedited 3-day, Expedited 2-day, Overnight shipping and International shipping.
  • We ship internationally.
  • Expedited orders placed during a business day before 12:00 EST will ship that same day. Orders placed after 12:00EST will ship the following business day.
  • All shipping times begin once the order has been packed and shipped.
  • We do ship to P.O. Boxes.
  • You will be notified by email when your order has been received and when your package has been shipped you will be emailed a tracking number.
  • International packages may incur customs fees, which is a charge your government puts on international packages.
Confidential Packaging
We understand that confidentiality is important when it comes to packages of this type. We use complete discretion in packaging your order for shipment. All orders are mailed with a non-discript return address name of "N.F.S.".  Click here to view a full size picture of our shipping label.

All orders are shipped in bubble-wrap envelope or a plain box (depending on the nature and/or size of your order).

What are my shipping options? 

Shipping is automatically calculated based on product weight prior to submitting your payment information. Simply add items to your cart and proceed to the checkout page where you will be offered shipping method choices and their prices for shipping your order to your zip code and country. Please note that most expedited orders will be shipped through Federal Express, so be sure to provide a physical address for expedited orders as Federal Express can not deliver to PO Boxes.
We offer the following shipping options:

Flat Rate Shipping $5.99 (US 5-8 Business Days*) - No matter the size or weight of your package.
    •    5-8 business days depending on your zip code
    •    Monday - Friday delivery

Expedited 3 Day (US 3 Business Days*)
    •     3 Business Days
    •    Monday - Friday delivery

Expedited 2 Day (US 2 Business Days*)
    •    2 Business Days
    •    Monday - Friday delivery

Overnight Shipping (US Next Business Day*)
    •    1 Business Day
    •    The fastest way to send packages
    •    Monday - Friday delivery

USPS International Express (1-2 weeks**)
    •    Date-Certain Service - Service Guaranteed to Australia, China, Hong Kong, Japan, Great Britain, Northern Ireland, Spain (except Canary Islands), and Korea, Republic of (South Korea).
    •    Online Tracking
    •    Monday - Friday delivery
*Orders are shipped within 1-2 business days of orders being placed.  We will do our absolute best to ship orders as quickly as possible, and many orders will ship in less than 24 hours, but the shipping times begin once the package is shipped. Shipping to PO Boxes may take longer as United States Postal Service is required for these addresses.

**Please Note: International delivery times may take longer due to individual country's customs/ import policies for herbal products/ nutritional supplements.
When will I receive my order?

Typically, you can expect to receive your NaturalFertilityShop.com shipment within 5-8 business days. If you choose a faster shipping method, your order will be delivered quicker than 5-8 business days. For international orders expect to receive your order within 1-2 weeks.



NaturalFertilityshop.com reserves the right to hold any order for a security review. If your order is affected, you will be notified.

Tracking Your Packages
You will receive a tracking numbers on the confirmation e-mail we send you once your order has shipped. This tracking number can be used to check the status of your package at www.USPS.com or FedEx.com. You can access your tracking number here. 



Do you ship to Post Office Boxes?
Yes we do. We ship to PO Boxes through USPS. Orders may take longer if shipped to a PO Box due to the necessity of using the US Postal Service for shipping to PO Boxes.



International Shipping Information
 
Do you ship internationally?

Yes we ship to the US and Internationally! Be aware that you may encounter a customs or duties fee when receiving your order. This is not in the control of NaturalFertilityshop.com and this fee will be dependent on your country. 



International Shipping Methods
USPS International Express (1-2 weeks**)
    •    Date-Certain Service - Service Guaranteed to Australia, China, Hong Kong, Japan, Great Britain, Northern Ireland, Spain (except Canary Islands), and Korea, Republic of (South Korea).
    •    Online Tracking
    •    Monday - Friday delivery
**Please Note: International delivery times may take longer due to individual country's customs/ import policies for herbal products/ nutritional supplements.


Product Pricing and Exchange Rates

All prices listed are in U.S. dollars. When you pay by credit card, the credit card company will calculate the exchange rate and include it in your monthly statement. 

You can use a currency calculator to determine the current exchange rates.

International Shipping Fees, Import Duties and Taxes
All International shipments will be charged postage costs calculated by weight and destination. Our prices do not include customs fees, taxes and tariffs.

Customers outside of the United States may be subject to customs fees and/or import duties and taxes, which are levied once a shipment reaches your country. You, the customer, are solely responsible for any additional customs clearance fees; we have no control over these charges and cannot predict what they may be.

It is your responsibility to make sure that you are allowed to import nutritional supplements from the U.S.



International Returns or Packages Refused 

If the package(s) is returned to us because of an address error made by the customer, the customer refuses the package or the items ordered are not allowed into the country by customs, the customer will be responsible for the shipping cost billed to us for the return of the package. A refund will be issued for the merchandise only, minus 15% of the value of your order as the re-stocking fee, and any other charges incurred such as quarantine fees, shipping fees or warehousing fees assessed by the customs in your country.



If the USPS return to shipper cost is greater than the cost of the goods ordered, Natural Fertility Info.com will instruct USPS to abandon the order, there will be no credit to the customer for the order. 



If the package is stopped by customs because items ordered are not allowed in the country and the package is abandoned, there will be no credit to the customer for the order.

Your Country's Custom and Import Policies:
It is important for you to become familiar with the customs policies for your specific country before ordering. Customs regulations vary greatly by country and lack of knowledge regarding the customs rules governing the country you're importing to can result in your order incurring high import duties, delivery being delayed, or returned to us. It is your responsibility to check with your Customs office to see if your country permits the shipment of our products.

Additionally, when ordering from Natural Fertility Shop.com, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.

Any fees charged to Natural Fertility Info.com due to non-compliance with your country's laws and regulations will be charged to you, the importer. If an item or items are returned to us due to non-compliance issues with your country's laws and regulations, a refund will be issued for the merchandise only, minus 15% of the value of your order as the re-stocking fee, and any other charges incurred such as quarantine fees, shipping fees or warehousing fees assessed by the customs in your country. 


Return and Exchange Policy
 
We proudly offer a 100% satisfaction guarantee on most of our products purchased within 30 days* (excluding products listed below).

Returns for a Refund
To return your product please contact us to get a return RMA number. Requests for returns will only be accepted within 30 days of the package receive date. Returns with a postmarked shipping date after this time period will not be issued a refund. 

We do not refund shipping costs for returns.  Any return shipping charges incurred by the Natural Fertility Shop due to incorrect address, customer refusal of package, or mail carriers inability to deliver package to customers address for any other reason will be deducted from customer refund. 

If your order was refused or returned to us by international customs there will be a 15% restocking fee and any shipping costs incurred will be paid by the customer. (Please see our international shipping policies for more details)

The Natural Fertility Shop does not take returns or issue refunds for the following products:
  •     Moon Cup
  •     E-Books
  •     DVD's that have been opened or Instant Download Videos
  •     The Fertile-Focus Ovulation Microscope
  •     The Digital Basal Body Thermometer

How long before I receive my refund?

All refunds are processed upon inspection of the items. Once your returned items have been processed, a credit should post to your credit card or PayPal account (minus any shipping fees you incurred on your original order) within 15 business days. You will also receive notification of your refund by email.
Exchanging product
We are not currently able to exchange products. Instead we will issue you a refund when we receive your unused return and you can place an order for the new product that you would like.


We offer Fertility Consultations

Featured Product
Fertility Smoothie Pack
Our Price: $112.59