Customer Service
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1-800-851-7957
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Find quick answers to your questions below...
Ordering
• Can I pay with a money order?
• Can I place orders by phone?
• Can you put a rush on my order?
• What are my payment options?
• Has my order shipped?
• How do I change quantities or cancel an item in my order?
• How do I track my order?
• My order never arrived.
• An item is missing from my shipment.
• My product is missing parts.
• When will my backorder arrive?
My Account
• How do I create an account?
• How do I edit my account information?
• How much is shipping?
• I forgot my password.
• How do I return my product?
• I received the wrong product.
• What is your return and exchange policy?
• When will my order ship?
Shipping and Returns
• Can I Return Products I Have Opened?
• Do you ship to Post Office Boxes?
• How is shipping calculated?
• How long before I receive my refund?
• What are my shipping options?
• What is your return and exchange policy?
• When does my order ship?
International Shipping
• Do you ship Internationally?
• Do you ship to Canada?
• International Returns or Packages Refused
• International Shipping Fees, Import Duties and Taxes
• Product Pricing and Exchange Rates
• Your Country’s Custom and Import Policies
• What are my payment choices?
Guarantees
• Privacy Policy
• Security
Pricing and Billing
• Are your prices in US dollars?
• Do I have to pay sales tax?
• I have a question on my charges.
• I need a copy of my receipt/invoice.
• When will my credit appear on my account?
• When will my credit card be charged?
Buyer's Guide
• How do I place an order online?
• How do I find my product?
• How do I navigate the site?
• How do I use a coupon?
Additional Support
• How do I contact you?